Common queries answered

Frequently asked Questions

In order to answer this question you need to take in consideration two main factors:

1. Processing Time: Orders are typically processed within 5-7 business days from the date of purchase. Please note that processing times may vary during peak seasons or promotional periods.

2. Delivery Time: We offer two shipping options for your convenience:

  • Standard Shipping (8-15 Business Days): Ideal for those who prefer a budget-friendly option with a reasonable delivery timeframe.
  • Express Shipping (3-7 Business Days): Perfect for those who want their orders delivered swiftly.

Returns: If you are not entirely satisfied with your purchase, we offer a straightforward return process. You have 30 days from the date of purchase to initiate a return. To be eligible, the item must be unused, in its original packaging, and have the original tags attached. 

Refunds: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

You have the option to change your shipping address during the order processing time. Once your order gets shipped you`ll not not be able to change the shipping information. 

Anyways, feel free to contact us at contact@twinklegalaxy.com to find the best ways for solving your issues 

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This number allows you to monitor the status and location of your shipment.

Main contact method for our customer support team is via email. 

If you have any questions or concerns about our products, please feel free to contact our customer support team at contact@twinklegalaxy.com.

Our shipping services are available to specific regions and countries. During the checkout process, you will be able to choose the shipping option that best suits your needs based on your location.

If your country is not included in the list of regions and countries during the checkout process, please feel free to contact our support team for information about available shipping options to your region. We are committed to providing you with the best possible shipping solutions.

For international shipments, customers are responsible for any customs duties, taxes, or fees incurred. Delivery times may vary based on the destination.

For price efficiency, multiple product order will be combined in one shipment package 

Still need help?

Get in touch with us

Please enable JavaScript in your browser to complete this form.
Name
Fast Worldwide Shipping

With Standart & Express Shipping

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa